FAQs

What is the Irish at Heart subscription box?

Irish at Heart will deliver a box full of gifts and crafts to your door each month. We carefully curate each box to provide a selection of Irish inspired gifts you will love, and provide a cost-effective way for our customers to get a little bit of Ireland through their door.

 

What can I expect to be in my Irish at Heart box?

Each box is packed with goods carefully chosen by the Irish at Heart team. We include a selection of both traditional and contemporary items. The goods come packed in our signature box, and you can expect to see a combination of luxury, novelty and heritage items.

 

Can I send the Irish at Heart box as a gift?

Yes of course! Simply fill out the details of the recipient at checkout, and we will send the boxes directly to them.

 

Do you ship internationally?

Yes! Most of our customers are based overseas. Shipping will be calculated for you at checkout.

 

How do I sign up to the service?

Signing up to our service couldn’t be easier. Simply visit our subscription page and we will guide you through the process.

 

Can I cancel my subscription?

You can cancel your monthly subscription at any time on your Account page. Please submit your feedback if you have any reasons for cancelling. It helps us improve our service!

If you have any specific concerns you think we could help with, get in touch using our inquiry form here before cancelling.

 

If I am not happy with the goods, can I return them?

The nature of the Irish at Heart box means that what you receive each month is a surprise. We try to cater as far as possible to all tastes and to provide what we think our customers will love. We cannot offer returns on goods because of taste, however where you feel what is offered is unsatisfactory, please do get in touch. You can find our Terms & Conditions here. 

 

I am facing difficulties with my order. Can you help me?

To be sure! Simply complete our contact form and we will get back to you right away. Please be aware that orders will take around 10-14 business days to be delivered beyond Europe.

 

How do refunds work?

When you cancel an order within fourteen-days, Irish at Heart will refund you as soon as possible. This will be within fourteen days of the day of our receipt of the returned goods. We will refund the price of the box in full, including the cost of delivery paid by you. It is however your responsibility to cover the cost of returning the goods to us. Please see our Terms & Conditions for further details.

 

When does the box ship? 

We ship our boxes around the 1st of each month. Depending on the courier it can take 10-14 business days for delivery. 

 

What if I am charged for my second box before my first one arrives?

We ship our boxes at the beginning of every month. Parcels heading beyond Europe should take around 10 working days. However, delays occurring with our couriers are out of our control, and you may be billed for another payment before this box shows up (around the 15th of each month).

We are always happy to provide refunds for un-shipped boxes, so please reach out to our team and we can clarify your initial boxes whereabouts and a cancellation/refund of future payments until you have evaluated your first box (although we think you'll love it!)

 

When I sign up for an auto-renewal subscription, when will the payments be taken from my account?

Your initial payment will be taken on the date you sign-up. If you are on a monthly subscription, payment will be taken the following month on the 15th. If you are on a 3, 6 or 12 month subscription. Payment will be taken on or around the 15th of the month you're due your last box from the initial payment.

 

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